Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency
• MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Preferred Experience: One-year experience working in a medical or clinic setting, scheduling appointments, referring patients to specialty clinics, collecting insurance documentation, documentation in electronic health records, and advanced medical terminology
• Grade Determinations:GS-5 MSA (Full Performance Level) Experience or Education
• One year of experience equivalent to the next lower grade level (experience working in a medical or clinic setting, scheduling appointments, referring patients to specialty clinics, collecting insurance documentation, documentation in electronic health records, and advanced medical terminology) or 4 years of education above high school (must provide Transcripts if using Education to qualify) Demonstrated Knowledge, Skills, and Abilities
• Candidates must demonstrate the KSAs below: Ability to operate computerized programs and systems to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
• Advanced knowledge of basic medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Ability to make appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties, performing patient support work
• Ability to communicate effectively and professionally in person, electronically and or by telephone with internal and external customers
• Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
• References: VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679
• Published August 1, 2019 The full performance level of this vacancy is GS-5. Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical Support Assistant occupation.